When my wife went into the hospital for emergency surgery almost three weeks ago, we weren’t quite ready for me to take over her business. But, as John Lennon famously said (and Murphy always knew) life is what happens when you’re busy making other plans.
We’d known that since her business has reached a certain stage, my job is to take over as general manager and project manager and put some systems in place. It’s been a challenge, but no major crashes.
She’s home again, slowly stitching things back together. Three immediate benefits came from this:
1. The crash course brought me up to speed faster than if we’d lollygagged for the next six months.
2. Her clients know that, even if she’s not at the helm, the business will still function.
3. We have two employees we can depend on.
Cassi Brazil has been assisting Sue with Awesome Assistant for some time. She’s intelligent, talented and hard-working. Sue calls Cassi her clone. If you know Sue, this says much about Cassi.
The surprise was when it made sense for our daughter, Rachelle Ashman, to quit her job at the photography studio to work with us. She has the finest customer service skills I’ve seen and puts a high value on our family’s success through entrepreneurship.
Rachelle will be our customer service front line from now on. She’ll be watching the office, helping connect the right client with the right people here at BizBa6, and making sure you’re taken care of. Sue and I are always available, and Rachelle will be there to help make it happen.
We’re proud of our junior entrepreneur and her willingness to pitch in and make our shared dream a reality.
